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FREQUENTLY ASKED QUESTIONS

HOW DO I CANCEL OR AMEND MY ORDER?

If you wish to cancel or amend your order please call +44 7399431356 or e-mail info@anasimapparel.com, quoting your order number, as soon as possible. We will do our best to accommodate any changes requested however, once an order has been processed we cannot guarantee that it can be cancelled or amended.

HOW DO I MAKE A CORPORATE ORDER?

For corporate enquiries, please email info@anasimapparel.com

WHAT SHIPPING OPTIONS ARE AVAILABLE AND HOW LONG WILL IT TAKE TO BE DELIVERED?

We are pleased to offer free express shipping on all UK orders placed on anasimapparel.com. For most UK orders, delivery is guaranteed next day if ordered before 2pm Monday-Friday. Any orders placed after 2pm on Fridays will arrive the following Tuesday. Orders being delivered to Europe will take 2-3 working days and orders being delivered to the rest of the world will take 3-5 working days.

WHERE DOES ANASIM SHIP TO?

To see a full list of the countries Anasim ships to please click on the country switcher at the top of any page of the website. The country switcher can be found in the top left hand corner when browsing on desktop, or in the main nav when browsing on mobile. By selecting your country you can browse and pay in your local currency.

CAN I TRACK MY ORDER?

Once your order has been dispatched you will receive a confirmation email from Anasim-Shipp. Using the tracking number and link provided in this email you will be able to track your order, register further instruction for the courier (e.g. to leave the parcel with a neighbour) or opt to change the delivery address. Please note that changes to the delivery address can only be facilitated within the same country as the original delivery address.

WHAT IS YOUR RETURNS POLICY?

We hope you will love your Anasim order, but if you’d like to return it for any reason it can be returned for exchange or refund within 28 days of receipt, unless it has been personalised with bespoke embroidery or monogramming. For our full returns policy please see our Returns page.

HOW DO I RETURN MY ANASIM?

Once we have received your return, it will be processed within 1-2 working days. You will receive a confirmation email once your return is completed and your account has been credited or your exchange has been shipped. Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account. Unfortunately this is beyond our control.

HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED?

Once we have received your return, it will be processed within 1-2 working days. You will receive a confirmation email once your return is completed and your account has been credited or your exchange has been shipped. Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account. Unfortunately this is beyond our control.

I PAID DUTIES AND TAXES ON MY ORDER, ARE THESE REFUNDABLE?

Unfortunately we cannot refund any duties and taxes paid on your order.

CAN MY ITEM BE GIFTED WRAPPED?

Anasim products are wrapped in tissue paper in a signature branded box that is perfect for gift giving.

CAN I ADD A GIFT RECEIPT WITH MY ORDER?

Unfortunately we cannot issue a gift receipt but there’s no note of pricing on any of the documentation shipped with your order. If the recipient would like to return or exchange their gift please give them the order number and ask them to get in touch with our Customer Service team on +44 7399431356 or they can email info@anasim.com

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